Lumen: Pilates Studio

The intro-session booking and new-client health-history forms drop leads straight into the studio's CRM, tagged by goal (reformer, classical mat, prenatal, injury recovery) so the front desk can match each new client to the right instructor and confirm their first session.

Clients log into a branded Studio Portal to book and reschedule classes, manage their class-pack or membership, e-sign liability waivers and intake forms, pay invoices, track session credits, and message their instructor.

A searchable Help & FAQ panel slides in from the edge of every page. You configure the articles right in the builder — answer the repetitive questions about reformer vs. mat, what to wear, first-class expectations, and cancellation policy before they ever become a phone call.

A configured chat widget ships on the theme from day one. Logged-in portal clients are matched to their CRM record automatically, and after-hours questions about class times or memberships convert to email follow-ups for your studio team.