Willowbrook: Veterinary Clinic

The appointment-request and new-client intake forms drop leads straight into the hospital's CRM, tagged by reason for visit (wellness exam, dental, surgery, urgent care, senior care) so the front desk can triage by species and confirm the right slot.

Pet parents log into a branded Pet Portal to view vaccine records and care plans, e-sign intake and surgical consent forms, request prescription refills, pay invoices, and message the veterinary team.

A searchable Help & FAQ panel slides in from the edge of every page. Configure the articles right in the builder — answer the repeat questions about fear-free visits, fasting before surgery, vaccine schedules, and pricing before they tie up the phone line.

A configured chat widget ships on the theme from day one. Logged-in portal visitors are matched to their pet's CRM record automatically, and after-hours messages convert to email follow-ups so your care team can reply when the clinic reopens.